Shipping & Returns
Please note delivery cost will be added to your order once your delivery country has been entered. For countries further afield delivery costs will be displayed once your country has been chosen at the address stage of the checkout process.
The West London Gun Room can only deliver goods to you in an approximate period. We will always endeavour to dispatch your items within 48 hours however product availability can vary. All goods will be sent to the address given by you which can be seen in your order confirmation email. We aim to get your goods to you within 2-3 working days but some products have specific delivery requirement which may extend delivery timescales. Please see individual product pages for more information.
If for some reason parcels are required to be redirected then a new additional charge of £7.95 will be incurred (where applicable). Also if goods are refused or not called for a charge of £7.95 will also be incurred. This list is not a full and exhaustive list and other reasons may apply.
Please note that your goods may be sent to you in instalments as availability of products can vary. For example certain products have specific delivery requirements which are explained below.
In addition to the above information If your delivery address is outside of the UK you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country. The West London Gun Room advises each customer to contact their local customs office for further information if they are in any way unsure of local duties or liabilities. Cross border shipments are subject to opening and inspection by customs authorities which means some packages maybe opened and re-sealed.
REFUNDS & RETURNS
The Goods in question must be returned to us unopened within 14 days of your cancellation notice and must be received by us in the condition they were in when delivered to you, unopened and sealed in their original packaging in a condition suitable for re-sale. Unless the Goods are faulty We shall be entitled to recover any direct costs of having to recover the Goods from you and may set such costs off against the amount to be re-credited to you.
All returned goods should carry a copy of the original invoice and reason for return. We recommend you keep a copy of these for your own records. The goods should be packaged to a satisfactory standard in a safe and relevant manner. Our return address should be clearly shown on the front of the parcel which is as follows:
RETURNS, West London Gun Room, Sharvel Lane, West End Road, Northolt, Middlesex, UB5 6RA.